To provide the best service for our clients and in order to satisfy new CRM trends, an integrated module has been conceived, with the aim of managing post-sales issues. For a partnership of sure value, this module enables to communicate, cooperate and coordinate directly and efficiently information with the client. The solution adresses to all manufacturing firms producing mortals and bricks, which need to regulate services, by maintaining the history of all interventions and all activities for clients related to post sales service.